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FAQ

ATS Ed+ Frequently Asked Questions (FAQs)

Please review the items below to guide you through the most common questions. If you are still experiencing issues, you can contact customer support.

Logging In

Existing ATS User

Use your ATS credentials to log into ATS Ed+:

  1. Press Login at the top-right corner of the page.
  2. Log in with your ATS credentials.
  3. If you have forgotten your username or password:
  • Select "Forgot username/ password?”
  • Enter your email address--this will generate an email with a link and instructions to reset your password.

New ATS User

If you have never created an account with ATS, please complete the following steps:

  1. Go to the ATS Ed+ Homepage. 
  2. Press Login at the top of the page.
  3. On the Welcome to ATS screen, press the Create an Account link.
  4. Enter your name and email address, then press Submit.
  5. You will receive a “New Account Creation Request” email from thoracic.org.
  6. Press the link in the New Account Creation Request email message. 
  7. Enter a username and password for your new ATS account, then press the Create button.


If you experience difficulty logging in or resetting your password, please contact customer support. 

Technical Requirements

What type of device can I use to take an ATS Ed+ product?

We recommend that you take these courses on a laptop, desktop or tablet. The devices can use Windows, Apple or Android operating systems. Although it’s technically feasible to take these courses on a phone, it is not recommended. Many of the courses are text-based and could be difficult to read on a smaller screen.

You may use Chrome, Edge, Safari or Firefox browsers, but we do recommend using the most updated version of Chrome.

Purchasing an ATS Ed+ Product

If you are trying to make a purchase and need assistance, please contact customer support. 

How long do I have access to my purchases?

Most ATS Ed+ products offer continuing medical education credit (CME and/or MOC). The date that you can no longer earn credit for completing that product is listed in the product’s description on the right side of the Overview tab.  

When you purchase an ATS Ed+ product, you are purchasing access for a maximum of one year. When ATS can no longer offer credits for that product, ATS may opt to:

  • Continue to allow access to the product without credit for a period of time, or 
  • The product may no longer be available for you to access once credits are no longer available.

After you purchase a product, you will receive reminder emails 30, 7 and 1 day before your ability to earn credit expires and before your access to the course expires. These emails will remind you to complete the course before these dates.

Can I cancel my purchase and receive a refund?

You may cancel your purchase and receive a refund within 30 days after purchase, if you have not launched or earned credit for the learning activity that you purchased. 

To cancel a purchase and receive a refund:

  1. Log into the ATS Store.
  2. In the upper-right corner of the screen, press My Account. You will see your order history.
  3. The order numbers appear in boxes. Press the order number with the learning activity you want to cancel.
  4. On the Order screen, press Cancel next to the learning activity you no longer want.
  5. You will see a pop-up that says the order will be cancelled shortly. Click through that message.
  6. You should receive a purchase cancellation email.
  7. The next time you log into ATS Ed+, that activity will no longer be available to take.

Taking Learning Activities

Where do I access an activity that I have purchased?

On the ATS Ed+ Homepage, purchased activities that you have not yet completed, appear in the Current Activities list. To start an activity, press its title.

If you do not see your desired activity on the Homepage, press My Learning at the top of the page, then select Activities.

I don’t see the activity I purchased in my Current Activities list.

If you purchased an activity and don’t see it in your Current Activities list, take the following steps.

  1. Try the browser's Reload button (clockwise circle icon).
  2. If you still don't see the activity, log out, then log back in.

A pop-up blocker stopped me from accessing my activity. How do I resolve this?

Interactive modules launch in a pop-up window. After you start your Learning Activity, when it’s time to launch the interactive module, you will see a Launch button. After pressing the Launch button, you may see a “Popup blocked” message and another Launch course button. To start the module, press the Launch course button.

If the module does not open, then disable popup blockers for thoracic.org in your browser. The steps to do this vary by browser, so search for “disable pop-up blockers in” [your browser name] to find the instructions for your particular browser.

If you are taking this activity on your organization’s computer, you may need to contact your IT department to allow popups for thoracic.org. 

Claiming Credits

After completing an activity, how do I transfer MOC to my Board?

ATS is accredited to provide ABIM and ABP MOC. To have ATS Ed+ automatically send earned MOC points to your Board, these fields in ATS Ed+ must exactly match your Board record.

  • Your name
  • Date of birth 
  • Board
  • Board ID 

To compare your Board record to your ATS Ed+ profile, 

  1. Press My Account in the upper right corner. 
  2. If these records do not match what’s in your Board record, press the Edit tab.
  3. On the Edit tab, press Profile.
  4. Use this screen to edit your date of birth, Board and Board ID, as needed. If you made any edits, be sure to press Save to save your changes.
  5. If you need to edit your name, use the on-screen instructions and bolded Update Your Profile link to update your name in your ATS profile.
  6. On the My ATS screen, press View/Edit Profile.
  7. Edit your first name, last name and make any other changes you’d like, then press Next.
  8. Review page 2 of your ATS profile and make any changes you’d like, then press Submit.
  9. Go back to ATS Ed+. To see your name change in ATS Ed+, you must log-out, then log back in.

Once your ATS Ed+ profile matches your Board profile:

  1. In the ATS Store, verify that the activity is eligible for MOC by viewing the Available credit on the right tab.
  2. After purchasing a Learning Activity, go to ATS Ed+.
  3. Under Current Learning Activities, press the title of the activity you want to take.
  4. Press the Take Activity button at the bottom of the right tab.
  5. Complete the activity according to the instructions.
  6. After you complete the activity, your name and credentials on the credit claiming screen. You should see a green check and “Valid Information” This indicates that your profile matches your Board profile. If you don’t see the Valid Information indicator, follow the above instructions to update your profile.
  7. Select the credit type that you are eligible to claim (ABIM or ABP) and/or AMA PRA Category 1.
  8. Review the on-screen text, then check the “I agree” checkbox, and click Submit. You should see a green “Awarded Credit” message. 

I do not see CME/MOC for an activity that I completed. Where do I claim CME/MOC?

From the ATS Ed+ Homepage, hover over My Account, then select Transcripts. 

If your credit is not listed under Completed Activities, you may not have fully completed the activity.  From the Transcript screen, select the Pending Activities tab and press the activity name. Then press Take Activity to re-open the activity. Review the activity’s left sidebar. 

  • Items with full circles are complete. 
  • Items with half circles are partially complete.
  • Items with empty circles are not yet started.

To complete the activity and earn credit, finish the items that the left sidebar indicates are partially complete or incomplete.

Accessing Transcripts, Certificates & Credits

Where can I view my claimed credit?

From the ATS Ed+ Homepage, hover over My Account then select Transcripts. You can view your claimed credits on the Completed Activities tab.

How do I print my transcript?

From the ATS Ed+ Homepage, hover over My Account, then select Transcripts. On that screen, select the date range you wish to report your credit and press Apply. Then select the Download PDF icon to save and print your transcript.

How do I print a certificate for a completed activity?

  1. From the ATS Ed+ Homepage, hover over My Account, then select Transcripts.
  2. On the Completed Activities tab, view the list of your completed activities. 
  3. If you do not see the activity you’re seeking, type part of the activity title or your approximate completion dates in the search box and press Apply.
  4. In the column that says Certificate, select the download link. 
  5. Save the certificate to your device and print it. 

How do I view my earned MOC credit?

  1. From the ATS Ed+ Homepage, hover over My Account, then select Transcripts.
  2. On the Completed Activities tab, view the list of your completed activities. 
  3. If you do not see the activity you’re seeking, type part of the activity title or your select the approximate completion dates in the search box and press Apply.
  4. Look for the Credit and Credit Type columns. They indicate the number of credits and credit types you earned. 
  5. When you earned these credits, ATS Ed+ sent them to your Board. If we were unable to send these credits:
  • You would have received on-screen and email messages indicating that the credits did not successfully transfer. 
  • In most cases, when unsuccessful credit transfers are due to your ATS Ed+ profile not being an exact match to your Board profile. See the section above about transferring MOC to your Board.

It is the CME activity provider's responsibility to submit participant completion information to the Accreditation Council for Continuing Medical Education (ACCME) for the purpose of granting ABIM or ABP MOC credit. The participant may contact their Board directly for verification that the MOC was submitted and accepted.